Nelcia De Melo and Jackie have worked alongside each other for over 13 years. They complement each others skills and their ability to deliver solutions and effective service to their clients is second to none. She has acted as the main service co-ordinator on large Public Sector clients whose populations are typically over 700,000. Coordinating and documenting all aspects of numerous coverage lines and programs associated with these risks. She heads up Warren Hill’s office administration and customer service and provides daily account management on our larger accounts to assure customer satisfaction. Nelcia is often complimented on her attention to detail and her dedicated service delivery in supporting Jackie’s account management services. At Warren Hill, with Nelcia’s commitment to our clients, we are “proactive not reactive”. Below is a brief list with a summary of what her services entailed:
can bring up-to-date solutions because of their hands-on expertise in niche risk operations such as sports, construction, events, etc. set Warren Hill apart from the other broker offerings.
Warren Hill realizes the importance of having a team who knows the Municipal environment, which has the unique challenge of having operations that span over a wide variety of risk exposures that are often influenced by the pressures of the fast changing legal and legislative platforms. The policies and decisions set by municipalities are often held to a higher standard than most public corporations, with the emerging trend by constituents focusing on scrutinizing the results of their decisions. Having a team, who not only has the municipal experience, but
Warren Hill is capable of delivering insurance coverage and risk management advice on the following services related to municipal operations:
Our User Program has been developed from our deep routed experience in Sports and Special Events. Coupled with our understanding of Municipal operations and procedures, it allows us to provide seamless delivery to assure risk transfer of these challenging and unique exposures. Specific highlights of our manuscript wording include:
Our President, Jackie Wedley, has over 28 years insurance experience as an Insurance Broker specializing in various niche insurance markets where clients have either complicated exposures, difficulty in securing coverage, or need detailed operational and/or contract advice. She has provided account management services to the City of Mississauga and their 120 Non-profit groups for 8 years. Jackie has provided Account Management to the City of Windsor and the City of Brampton on their Transit program plus she understands risks involving automobile, heavy truck and transit bus fleets. In addition, she worked with York Region to transition their account from a reciprocal to a traditional insurer which included exposures related to medical malpractice and manages York Region’s owner controlled insurance program (OCIP).
Jackie has developed an exclusive User Program which allows smaller non-profit and community groups to purchase insurance for government facilities on hourly rates. She has also been a key innovator in developing “Affiliate Programs” for her municipal clients’ non-profit community groups that are more comprehensive than the standard programs. Jackie has established herself in the insurance market as an innovator by developing manuscript wordings and problem solving outside of the box. Her attention to detail and ability to get the job done are the qualities that set her apart. With Jackie having specialty insurance skills in these areas that Municipalities manage daily, it facilitates to better serve Municipalities. Below is a brief list with a summary of what her services entailed: